Lasting value from technical investments can only be realized when capacity, consumption, cost, and performance are continuously optimized. To help you keep your technical environment operating at peak performance, Core BTS offers flexible, cost-effective, and customizable managed service solutions.
To ensure your environment stays agile, secure, and cost-predictable, we provide full operational support. We take care of the day-to-day so that you have more time to focus on strategic business initiatives.
This offering will provide you with proactive monitoring, maintenance, and support for identified workloads. We will assume full ownership of your environment and help you maximize your technical investment.
To keep your environment secure and optimized, we act as your second line of defense. When your team runs into an issue or technical challenge they can’t solve, they can escalate it to Core BTS for resolution.
This offering provides you with a seamless and cost-effective way to support your environment. Built with severe issues and escalations in mind, it includes the following:
Different Support Models. Same Benefits.
Agile & Optimized IT Environment
Increased System Health & Stability
Added Cost Predictability & Service Flexibility
Reduced Burden on IT Staff Members
Core BTS’ help desk is staffed with Wisconsin-based industry certified experts ready to guide you from problem to resolution, all while providing top-notch customer service.
Let Core BTS help you fix vulnerabilities in your software and applications, reducing your security risk and optimizing performance.
Analyze Events & Incidents
Resolve the Problem Record
Apply Patches, Bug Fixes, and Hotfixes
Executive Scheduled Server Reboots
Post Maintenance Reports
CoreCare offers the ability to deliver a support model to undertake 1st to 3rd level incident management and support that customers may experience with their Cisco infrastructure. CoreCare offers the same benefits as traditional Cisco Smartnet, but with the value-added benefits that Core BTS has implemented into its support platform.
What Our Clients Say
We were faced with limited time and resources which is why we needed a partner with the expertise and focus to secure and manage our IT infrastructure. We knew Core BTS would keep our systems operational and secure while we focused on keeping our employees, leadership, and stakeholders informed.
Chief Information Officer | The NRP Group