Even if your new technology rollout is flawless, it won’t matter if your organization is unprepared for the change or unsure how to use the technology. According to a McKinsey study, 70% of organizational transformations fail due to a lack of employee engagement, collaboration, and accountability – and these failures can happen even with a technological success.
Managing the impact to people is every bit as critical as managing the impact to technology, and those people need more than a one-time training program to successfully navigate, adopt, and embrace change.
Impact during transformational change is minimized by preparing your users, leadership, and support teams before, during, and after the change. Through our customizable and phased ACM program, we can make a technologically disruptive change a non-disruptive business event.
3 Benefits of Core’s Adoption & Change Management Program
Improved Productivity & Efficiency
Streamlined & Improved End-User Experience
Tactical Solutions Aligned to Your Organization
Our phased approach focuses on engagement, change, and adoption. In each case, we apply a mature framework and approach based on the right combination of best practices and experience-driven success. We apply extreme focus to understanding the business and technical needs to design and deliver three tactical ACM solutions aligned to your unique strategies and culture.
Change Management focuses on ownership and management of the experience of the business, including users, stakeholders, and support teams. User impact is unavoidable in most transformations, and navigating the impact properly can make that a positive experience rather than negative. The success of a transformation is just as dependent on leading people through the impact of change as it is on successfully leveraging the technology solutions. Users will be prepared for the change in experience; support teams will be prepared to help users; and leadership will be prepared to support both.
Engagement Mangement ensures constant alignment of the business needs and technical delivery through empathy and perspective. It also drives planning and results on time and on budget throughout an engagement.
Adoption Management dives deep into the needs of the business and focuses on strategic adoption of tools and processes that best meet those needs. A systematic process which includes a series of workshops, assessments, and trainings assess current and desired states and delivers a strategy to enhance utilization and drive greater ROI.
Quickly Solve Challenges and Maximize ROI
Solve business challenges quickly and maximize your ROI with our customizable, four-phased approach.
Discover & Plan
Design & Build
Support Across Your Entire Transformation
Whether you’re just starting your transformation journey, looking to drive utilization of existing tools, or seeking innovative ways to reach organizational goals, we help secure success and ROI across your entire transformation journey.
Without Core BTS' ACM
With Core BTS' ACM
Backed by Proven Processes and Industry Certifications
Core BTS is proud to carry a Microsoft Advanced Specialization for Adoption and Change Management. This Microsoft distinction confirms that Core BTS can deliver high-fidelity services that help end users adopt new solutions and embrace technologies across the Microsoft stack.